SherpaDesk blog

Running a tighter help desk

Practical guides for MSPs, IT teams and schools: service delivery, billing, growth and the tools behind them.

Blog | SherpaDesk | IT (15)

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The Importance of Seeking Help to Run Your Startup

How To Seek Help To Run Your Startup

Florin R. FerrsJan 9, 20203 min read
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Contract Detail Report & Happy Holidays

SherpaDesk's New Features: Contracts details reports & top blogs of 2019

Patrick ClementsDec 18, 20193 min read
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Five Smart Digital Transformation Tips

Digital transformation tips

Mina BrownDec 11, 20193 min read
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SherpaDesk New Features

New SherpaDesk features shaped by what customers told us they needed from their PSA software - and what we changed as a result.

Patrick ClementsDec 4, 20192 min read
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SherpaDesk Email Parsing

How To Setup SherpaDesk's Email Parsing feature

Patrick ClementsNov 28, 20192 min read
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The Biggest Tech Turkeys Of 2019

Top tech turkeys of 2019.

Florin R. FerrsNov 20, 20195 min read
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SherpaDesk's TO-DO Feature

How To Setup SherpaDesk TODO feature

Patrick ClementsNov 14, 20192 min read
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How To Rate-Limit Your API To Improve Performance

When your app starts gaining traction, unlimited API access becomes a liability. How rate limiting works and why it protects performance.

EugeneNov 6, 20194 min read
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Tales From IT Helpdesk Hell (Vol. III)

Volume three of our Halloween collection - the worst customer support stories IT technicians could bear to tell us this year.

Florin R. FerrsOct 30, 20197 min read
SherpaDesk/QuickBooks Wiki-How Video

A walkthrough of the SherpaDesk QuickBooks integration - adding billable time, expenses and invoices from your desk or out in the field.

Patrick ClementsOct 3, 20191 min read
The SherpaDesk QuickBooks Integration Q&A

The SherpaDesk/QuickBooks Integration Q&A

Patrick ClementsSep 26, 20194 min read
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Is Your Network Safe? The Erich Kron Interview

IT Security Update: The Erich Kron Interview

Patrick ClementsSep 19, 201913 min read
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Talk To Our CEO:  The Ryan Butler Interview

Talk To Our CEO:  The Bryan Butler Interview

Patrick ClementsSep 11, 20196 min read