How to Retain Your Customer Support Staff

by Jordie Black   One of the most significant issues you’ll have as a help desk manager is working out effective ways to ensure you retain your customer support staff.
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5 Ways Your System Admin Saves The Day

by Jessy Smulski   The business technology landscape at large is a bizarre, and paradoxical environment laden with unpredictability at every turn. An IT helpdesk business ...
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13 Top Jobs in Tech & IT

For 2018 and Beyond Technology isn’t just a fast-growing industry — technology powers every sector of the economy. Even if an organization doesn’t sell a tech product or ...
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Your Future Depends On Taking Big Risks

Q&A with Reddit’s VP of Engineering Nick Caldwell It’s a crossroads that nearly every IT professional reaches at some point in their career: stay with the safe, steady, ...
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July Tech News Roundup

Here's Some Tech News That Caught Our Attention This Month.     1 - Why does the tech community support universal basic income?  (Because AI Bots are taking over?)   2 - IBM ...
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White Label Emails & Domains

    SherpaDesk's White-labeling Feature Now you can communicate with your customers using your own company's domain and email address. Custom Domains:SherpaDesk's custom ...
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Tales From IT Helpdesk Hell (Vol II)

IT Helpdesk techs are a special breed of superhero. Instead of capes, they don glasses and a headset. Instead of a radioactive spider bite or science experiment gone wrong, ...
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Advanced AI Bots: Enemies Or Saviors?

"The development of full artificial intelligencecould spell the end of the human race.” - Stephen Hawking     It was like something out of a campy sci-fi thriller or an episode ...
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