Top Tech Turkeys of 2023

Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate endless success. This was not that year. As usual, 2023 was overwhelmed with data ...
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Streamlining IT Support for MSPs: The Power of an Advanced IT Ticketing System

Nearly 90% of small and medium-sized businesses now use some form of managed service provider (MSP). Whether to reinforce an in-house team, add additional resources on a ...
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Five Communication Tips to Deal With Difficult Callers

By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the ...
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IT Helpdesk Automation: A Game Changer For MSPs

As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT infrastructure, cybersecurity, and networking assistance, the need for increased ...
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Halloween Horror Stories: IT Disasters MSPs Can Learn From

Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk. We're here to share some chilling tales of IT disasters that have come our way. ...
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Mistakes MSPs Make With IT PSA Software (and How To Avoid Them!)

Professional Services Automation (PSA) software is changing how MSPs manage core business functions worldwide. The global market for PSA solutions has reached over $10 billion and ...
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Get Smart: Invoicing & Contracting

By Patrick Clements (SherpaDesk's Co-Founder & CEO) No one has ever said that being an entrepreneur or managing an MSP is easy; you have multiple customers, and each customer has ...
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Ask Our CEO: Creating A Winning Sales Strategy For Your Tech Startup

By Patrick Clements (SherpaDesk CO-Founder & CEO) Why do tech startups fail? Misunderstanding the market? Mismanagement of funds? Poor product design? I believe those are all ...
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