Wake Up Bill Gates, Window 8 Just Got a New Help Desk

Atlanta, GA (PRWEB) November 14, 2014
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Junior Engineer Gets Caught with His Pants Down

Event logging and time stamping are key metrics when you are working in customer support. They help keep accountability throughout the life cycle of the request. They don't ...
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Five Customer Experience Touch Points You Shouldn't Ignore

There is a trending conversation discussing the difference between customer service vs. customer experience. Customer experience is a fairly new topic that is starting to gain ...
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How to Kill Email Loops with SherpaDesk

With the recent upgrades to the email parser we have included a section called Public Email Address to each DropBox.  The Public Email is the external email address you will ...
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The Quickest Way to Always Cool Down a Customer Success Problem

A response is the first step in addressing either a complaint, a question, or an issue a customer has with your company. How and when you initially respond can set the tone for ...
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Product Update: We've Updated Our Knowledgebase Portal

If you use our knowledgebase (if you're not, you should), you'll notice some big changes we made recently.
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SherpaDesk Chrome Extension Gets a New Look

We updated our Chrome Extension this week to reflect our mobile application.  If your not familiar with this tool open this link in Chrome and check it out.
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SherpaDesk Mobile Help Desk Tote is Here!

The Mobile Help Desk Tote Well, it was bound to happen sometime.  The world has gone mobile and we have followed suit.  This is the v1 edition of our mobile help desk app and I ...
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