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Tales From IT Helpdesk Hell

By: Florin R. Ferrs on 05/30/18 15:42

We all know that you joined the IT Helpdesk world from a true desire to help humanity and make technology more accessible for those less technically inclined. Perhaps you had ...
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5 Endpoint Security Tips

By: Carrie Dagenhard on 05/23/18 18:46

Your Small Business Can't Ignore Managing IT for a small business often means balancing the fine line between protecting your environment and staying within budgets. While ...
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Agile Project Management:

By: Jessy Smulski on 05/16/18 17:35

Why You Need It. When was the last time you worked on a project that went exactly as anticipated? Every detail clicked into place like a perfectly manufactured puzzle. All the ...
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How To Build Happy IT Teams

By: Carrie Dagenhard on 05/10/18 8:45

In Five Easy Steps Imagine if one of your team members came to you today and put in their two weeks notice or, worse, decided to leave without any notice at all. There’s no ...
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Three New Technology Trends

By: Josh Bradshaw on 05/02/18 19:50

To Watch Out For This Year. The Josh Bradshaw Interview We caught up with Josh Bradshaw, "Our man in Silicon Valley," to learn about some of the current trends in tech and more ...
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How To Optimize Your Site To Drive Sales

By: Florin R. Ferrs on 04/24/18 15:20

With Very Little Capital With the help of the most current technologies, it has become easier for small businesses to spread awareness and build a customer base. Entrepreneurs ...
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How Will Augmented Reality Impact IT?

By: Carrie Dagenhard on 04/19/18 8:01

AR Training & Support Hearing someone discuss augmented reality (AR) in the workplace is a lot like hearing someone talk about flying cars or colonizing Mars. Sure, AR is a ...
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Featured Improving Your Helpdesk with SOP

Improve Your Helpdesk With SOPs

By: Jordie Black on 04/12/18 7:59

(Standard Operating Procedures) Think of your IT helpdesk as a new student learning a language. They might pick up things quickly at first when things are simple. But as their ...
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