3 Future Technologies Your Small Business Should Prepare for ASAP

When the final month of the year goes out in a blaze of tinsel and twinkle-lights, we can’t help but give in to our wistful yearning for a bright New Year. We stay up past ten ...
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Six Ways To Retain Your Support Staff (Infographic)

          6 Ways to Retain Your SupportStaff This Holiday Season December doesn’t just mark the holiday season; it also heralds the highest employee turnover rates! ...
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How To Track Your Customer’s Journey

By Jessy Smulski (Tech Writer)   The “customer journey” is the step-by-step process a prospect takes to become your customer. By 2020, your customer’s experience of this ...
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The Most Common IT Help Desk Issues

As a help desk professional, you understand that customers may come to you for a wide range of different reasons. But after you’ve been at the gig for a while, you’ll start to ...
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Developer's Corner November 2018

by Eugene Tolmachov In this month's "Developer's Corner" we bring you the latest updates to our SherpaDesk Mobile App: Smart Contracts & New Ticket Filters.   The life of the ...
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Amazon Go: Has The Future Arrived?

by Max Milano Those of us living in the San Francisco tech bubble can be forgiven if we sometimes act blasé when presented with yet another piece of evidence that proves ...
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IT Helpdesk Software: 7 Must-Have Features

As an IT leader and entrepreneur, you know that your team is only as capable as the IT help desk software you give them. Without a PSA software with certain critical features, ...
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Three Chilling IT Tales That Will Give You Nightmares

When you think of the most dangerous jobs on earth, you probably don’t think of the IT profession. Construction crews that strut across scaffolding twenty stories above the ...
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