Top Tech Turkeys of 2023
Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate endless success. This was not that year. As usual, 2023 was overwhelmed with data breaches, market mistakes,…
Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate…
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Streamlining IT Support for MSPs: The Power of an Advanced IT Ticketing System
Nearly 90% of small and medium-sized businesses now use some form of managed service provider (MSP). Whether to reinforce an in-house team, add additional resources on a project-by-project basis, or completely…
Nearly 90% of small and medium-sized businesses now use some form of managed service provider…
Five Communication Tips to Deal With Difficult Callers
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the technology ledge. It’s fulfilling…
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of…
IT Helpdesk Automation: A Game Changer For MSPs
As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT infrastructure, cybersecurity, and networking assistance, the need for increased efficiency in their service…
As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT…
Halloween Horror Stories: IT Disasters MSPs Can Learn From
Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk. We're here to share some chilling tales of IT disasters that have come our way. Pull on your costumes, grab a…
Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk.…
How To Avoid Workplace Burnout
Working an IT helpdesk can be very rewarding, but as we know, it may come with some hardships. The…
Spring Cleaning Tips For IT Helpdesk Pros
8 Cleaning Tips for Busy HelpDesk Pros When your job is to solve problems for other people, it’s…
SherpaDesk Tip: How To Improve Your Customer Journey
By Jessy Smulski The internet is abuzz with talk about the importance of creating an exceptional…
Top 10 Tech Trends That Could Disrupt Your Business in 2019
by Jessy Smulski What tech trends have the potential to disrupt your industry this year? We have…
3 Things Tech Startups Can’t Survive Without
by Jessy Smulski From uncharted territories and strange new landscapes to villainous hackers and…
3 Future Technologies Your Small Business Should Prepare for ASAP
When the final month of the year goes out in a blaze of tinsel and twinkle-lights, we can’t help…
Three Chilling IT Tales That Will Give You Nightmares
When you think of the most dangerous jobs on earth, you probably don’t think of the IT profession.…
Tales From IT Helpdesk Hell (Vol II)
IT Helpdesk techs are a special breed of superhero. Instead of capes, they don glasses and a…