Top Tech Turkeys of 2023
Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate endless success. This was not that year. As usual, 2023 was overwhelmed with data breaches, market mistakes,…
Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate…
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Streamlining IT Support for MSPs: The Power of an Advanced IT Ticketing System
Nearly 90% of small and medium-sized businesses now use some form of managed service provider (MSP). Whether to reinforce an in-house team, add additional resources on a project-by-project basis, or completely…
Nearly 90% of small and medium-sized businesses now use some form of managed service provider…
Five Communication Tips to Deal With Difficult Callers
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the technology ledge. It’s fulfilling…
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of…
IT Helpdesk Automation: A Game Changer For MSPs
As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT infrastructure, cybersecurity, and networking assistance, the need for increased efficiency in their service…
As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT…
Halloween Horror Stories: IT Disasters MSPs Can Learn From
Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk. We're here to share some chilling tales of IT disasters that have come our way. Pull on your costumes, grab a…
Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk.…
SherpaDesk For Education: The Superhero You Need On Your Campus
PSA: The Superhero On Your Campus By Jessy Smulsky (Tech Writer) Design by Adam Lawrence Few…
Secrets of Successful IT Startups
By Jessy Smulski (Tech Writer) According to the latest US Business Formation Statistics (BFS), US…
What IT Leadership Looks Like In 2021
By Jessy Smulski (Tech Writer) IT leaders have been planning for major digital transformations…
Tips for Remote IT Helpdesk Management
By Jessy Smulski (Tech Writer) Working from home is here to stay. Remote is the new normal and the…
The Customer Journey Has Changed (Are You Ready To Adapt?)
By Jessy Smulski (Tech Writer) 2020 was a chaotic year (to say the least) that triggered many…
Email Marketing For MSP Businesses
By Jessy Smulsky (Tech Writer) How Can Smart IT Managers Leverage One Of The Most Powerful…
Bad IT Helpdesk Habits to Leave Behind
By Jessy Smulski (Tech Writer) Something unexpected became essential in 2020, and it wasn't hand…
Terrifying Tech Hacks Keeping IT Pros Up At Night
By Jessy Smulsky (Tech Writer) The scariest stories are the ones that are real. In this blog, we'll…