The New Ab-Normal Is  Changing The IT Business (And What To Do About It)

By: Jessy Smulski on 06/24/20 16:11

By Jessy Smulski (Tech Writer)   Like the proverbial canaries in the mine, IT helpdesk consumers in this new age of social distancing have begun to sing a new tune, one that is ...
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Are Remote Employees More Productive?

By: Jessy Smulski on 06/10/20 16:32

By Jessy Smulski (Tech Writer)   The advent of the Covid-19 pandemic and work from home orders has everyone in the business asking: Are tech employees more productive when working ...
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Is Shadow IT Throwing Shade At Your Business?

By: Jessy Smulski on 03/18/20 13:54

Shadow IT is the villainous name given to any IT system or solution used for business purposes that are not explicitly approved by the IT department. It’s not quite as chilling as ...
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COVID-19: Does Your Business Have a Disaster Recovery Plan?

By: Jessy Smulski on 03/04/20 11:37

By Jessy Smulski & Florin R. Ferrs   The Coronavirus outbreak once again reminds IT Managers and business owners that the best time to plan for pandemics and natural disasters is ...
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How Can You Close Your Business'  IT Skills Gap?

By: Jessy Smulski on 07/17/19 19:54

The IT skills gap is a problem shared by every single business on the planet. It does not discriminate against industry, size or region. It does not care about developed or ...
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How To Avoid Workplace Burnout

By: Jessy Smulski on 06/06/19 8:20

Working an IT helpdesk can be very rewarding, but as we know, it may come with some hardships. The job can be stressful, and when that pressure is dealt with by working more hours ...
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Spring Cleaning Tips For IT Helpdesk Pros

By: Jessy Smulski on 05/22/19 14:44

  8 Cleaning Tipsfor Busy HelpDesk Pros When your job is to solve problems for other people, it’s easy to sweep routine cleaning and organizing under the rug. But, a ...
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SherpaDesk Tip: How To Improve Your Customer Journey

By: Jessy Smulski on 04/10/19 12:26

By Jessy Smulski   The internet is abuzz with talk about the importance of creating an exceptional customer experience. But what does that really mean? And, more importantly, as ...
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