Running a tighter help desk
Practical guides for MSPs, IT teams and schools: service delivery, billing, growth and the tools behind them.
SherpaDesk developer's corner Nov 2018
AmazonGo: Has the future arrived?
Help desk software requirements as a weighted scorecard: tests and fill-in fields for a 14-day trial, a scoring rule, a filled example and a free download.
3 Chilling IT Tales
Five IT disasters that will send you straight back to your disaster recovery plan - what went wrong and what would have prevented it.
Plano Case Study: The Randy Weaver Interview.
Compare SaaS and on-premise software in an infographic covering costs, implementation, security responsibilities, scalability and ongoing management.
Should You Move To A Cloud-Based ITSM Solution
Dreamforce and the Rise of the Tech Company Towns
SherpaDesk's time tracker app improves productivity
Support staff turnover is one of the biggest costs a help desk carries. What actually keeps good technicians from leaving, beyond salary.