Tales From IT Helpdesk Hell (Vol II)

IT Helpdesk techs are a special breed of superhero. Instead of capes, they don glasses and a headset. Instead of a radioactive spider bite or science experiment gone wrong, ...
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Advanced AI Bots: Enemies Or Saviors?

"The development of full artificial intelligencecould spell the end of the human race.” - Stephen Hawking     It was like something out of a campy sci-fi thriller or an episode ...
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Should You Re-Assess Your IoT Strategy?

Data is the new gold and no other technology in existence strikes it as rich as the Internet of Things. By 2020, Gartner predicts that we will have 31 billion connected IoT ...
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Best Side-Gigs For IT Pros

Whether you’re looking for extra cash outside of your full-time job, or perhaps you want to sharpen your skills by taking on other smaller roles, you may or may not have ...
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Report From IoT World 2018

By Josh Bradshaw (Our Man in Silicon Valley) As a self-proclaimed IoT addict that is hyper-focused on delivering value through IoT solutions, IoT World 2018 (May 14-17th) ...
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CEOs Working The Helpdesk

& Why They Should Do It As CEO, how much do you know about the day to day running of your business? How much do you know about your customers? Do you know them as a collective ...
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SherpaDesk + Skype

Integration We’re always listening to our customers. That’s our policy.  So, after receiving a lot of feedback from people who needed a better solution to communicate ...
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Tech News Roundup

Here's Some Tech News That Caught Our Attention This Month.     1 - Google Removes "Don't Be Evil" from it's Code Of Conduct (I guess the URL for "TheDeathStar" was already ...
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