Cybercrime Trends This Spooky Season

By Carrie Dagenhard (Tech Writer)   Haunted houses may be closed this Halloween season, but plenty of scares are still lurking around dark corners — and most of them aren’t the ...
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How To Apologize To Your Customers (& When)

By Florin R. Ferrs (Tech Writer)   IT professionals may believe that they are in the technology business, and of course, they are. But what if we told you that IT professionals ...
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How To Keep Your Private Information Secure Online

By Brad Smith (Tech Writer)   If you spend a lot of time online, you know your information can become vulnerable. Whether you shop, bank, or just check your email, crucial data ...
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The Evolution Of Managed Services

The Evolution of Managed Services:What's Next For Providers? Inventors always get the credit for revolutionary advances in technology, but early solutions didn’t manage ...
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How To Deal With Frustrated Customers

By Carrie Dagenhard (Tech Writer)   Are challenging or frustrated customers stressing your IT team out? Here are four useful tips customer service help desk pros can use to ...
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Outages: What To Do When They Happen

By Florin R. Ferrs (Tech Writer)   Outages are the bane of IT managers, network administrators, and MSPs’ existence the world over. Some IT professionals think of outages as an ...
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A New Frame Of Mind For IT Managers

By Jessy Smulski (Tech Writer) What's the key to your business's continuity during the new normal? Consumer spending is down; the national debt is up, the unemployment rate ...
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Tools IT Managers Need to Support Remote Workers & Students

By Mike Clements (SherpaDesk’s Sales & Customer Service Director) As millions of former office workers worldwide are set to continue working remotely from home more or less ...
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