Nine ways to create transparency with clients, including using a customer management tool like SherpaDesk.
Our CEO on building a support team, and what coaching high-level athletes has in common with running a company that serves customers.
Top Tip For Entrepreneurs: Always Be Learning. Learn as Much as You Can From Whoever You Can. Here's how.
Why you need a hacker in order to protect your small business.
Push Your Small Business Startup Into Success with a Professional Service Automation software solution from SherpaDesk.
SherpaDesk shows you how to protect your small business from the help desk ticket trick hack.
Our team reflects on struggling effectiveness and growth. Here is what we learned and how we have grown.
Check out our SherpaDesk infographic, “How to Measure Your MSP Business.” In it, we share the core areas of your MSP business that need extra attention.
SherpaDesk spotlights our customer, Matt Cabanas, and shares how he succeeds as IT Manager at The Link Companies in Atlanta.
SherpaDesk offers up six ways to build a winning help desk for MSPs and IT service providers.
SherpaDesk provides five steps to simplifying core tasks in business specifically developed for MSPs and IT service providers.
SherpaDesk is chosen to present its MSP and IT customer management solution at Venture Atlanta 2015.
SherpaDesk's time tracking solution and help desk solution is now available on the Intuit App network.
SherpaDesk became the first IT support and customer management app on the Windows 8 marketplace. A simple ZenDesk alternative built for small teams.
Why event logging and time stamping matter in customer support - how they keep accountability across the life cycle of a request and back you up in disputes.