SherpaDesk Selected to Present at Venture Atlanta 2015

By: Patrick Clements on 9/24/15 5:26

SherpaDesk has been selected as a presenter at Venture Atlanta 2015, Georgia's premier event connecting technology innovation and investment capital, to be held October 20-21 at ...
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Where did PSA Software Originate

SherpaDesk Announces a New Partnership with Intuit.

By: Patrick Clements on 4/23/15 13:40

SherpaDesk is now available in the Intuit App network, offering an impactful combination to any professional service provider’s software toolkit. Now it is going to be easier than ...
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Wake Up Bill Gates, Window 8 Just Got a New Help Desk

By: Patrick Clements on 11/17/14 9:27

Atlanta, GA (PRWEB) November 14, 2014
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Junior Engineer Gets Caught with His Pants Down

By: Patrick Clements on 10/9/14 12:23

Event logging and time stamping are key metrics when you are working in customer support. They help keep accountability throughout the life cycle of the request. They don't just ...
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Five Customer Experience Touch Points You Shouldn't Ignore

By: Patrick Clements on 9/30/14 10:53

There is a trending conversation discussing the difference between customer service vs. customer experience. Customer experience is a fairly new topic that is starting to gain ...
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How to Kill Email Loops with SherpaDesk

By: Patrick Clements on 9/22/14 15:54

With the recent upgrades to the email parser we have included a section called Public Email Address to each DropBox. The Public Email is the external email address you will give ...
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The Quickest Way to Always Cool Down a Customer Success Problem

By: Patrick Clements on 9/22/14 15:26

A response is the first step in addressing either a complaint, a question, or an issue a customer has with your company. How and when you initially respond can set the tone for ...
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Product Update: We've Updated Our Knowledgebase Portal

By: Patrick Clements on 9/30/13 11:47

If you use our knowledgebase (if you're not, you should), you'll notice some big changes we made recently.
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