SherpaDesk blog

Running a tighter help desk

Practical guides for MSPs, IT teams and schools: service delivery, billing, growth and the tools behind them.

Blog | SherpaDesk | technology (6)

Outages: What To Do When They Happen

Outages: What to do to prevent them and what to do when they happen by SherpaDesk PSA solution software for IT Professionals.

Florin R. FerrsSep 10, 20206 min read
A New Frame Of Mind For IT Managers

The Key To Business Continuity: A New Frame Of Mind For IT Managers

Jessy SmulskiSep 3, 20204 min read
Tools IT Managers Need to Support Remote Workers & Students

SherpaDesk's IT Tools to Support Remote Workers & Remote Students.

Michael ClementsAug 26, 20204 min read
Customer Journey Mapping Secrets

The best MSPs track a prospect's activity from first touch to signature. How journey mapping turns guesswork into a repeatable sales process.

Jessy SmulskiAug 20, 20206 min read
Virtual Tech Conferences of 2020 (That You Should Check Out)

Top Virtual Tech Conferences of 2020 (That You Should Check Out).

Florin R. FerrsJun 4, 20203 min read
Time To Make The Switch

SherpaDesk: Make The Switch.

Patrick ClementsMay 20, 20206 min read
SherpaDesk's Data Migration Tool

Moving off ConnectWise or another PSA? The SherpaDesk migration tool brings your customer data across without the usual spreadsheet ordeal.

Patrick ClementsMay 13, 20203 min read
Featured-NinjaRMM
SherpaDesk + NinjaRMM Integration

SherpaDesk NinjaRMM Integration

Florin R. FerrsApr 30, 20202 min read
COVID-19: For IT Managers, Home Is The Front Line

IT managers are not usually called first responders, but during COVID-19 they hold a front line of their own - from a home office.

Florin R. FerrsMar 18, 20204 min read
COVID-19: What Can IT Managers Do To Help?

The WHO declared COVID-19 a pandemic. Practical things IT managers can do to support their organisation and community through it.

Florin R. FerrsMar 18, 20203 min read
Is Shadow IT Throwing Shade At Your Business?

Is Shadow IT Throwing Shade At Your Business

Jessy SmulskiMar 18, 20204 min read
COVID-19: Does Your Business Have a Disaster Recovery Plan?

Does Your Business Have a Disaster Recovery Plan?

Jessy SmulskiMar 4, 20206 min read
Developer's Corner: Are Progressive Web Apps (PWAs) The Future Of Mobile Development?

SherpaDesk Progressive Web App.

EugeneFeb 26, 20203 min read