Blog | SherpaDesk | Jordie Black

Are You Ready for AI Bot Assistants in Your MSP?

By: Jordie Black on 8/16/23 14:14

When you think of AI and machine learning, what’s the first thought that comes to mind? For some, it’s sheer terror: Oh no! The robots are coming! My job is in jeopardy! There is ...

How Much Should Your MSP's Service Desk Software Cost?

By: Jordie Black on 7/26/23 17:00

With all the IT & MSP help desk software options available today, it’s no wonder business owners struggle to determine exactly how much they should spend on their help desk ...

Useful Online IT Skill-Building Resources

By: Jordie Black on 6/21/23 14:48

They say if you want to become a true expert at something, you need to dedicate 10,000 hours of continuous hard work. How many IT topics or skills could you say you're an expert ...

How To Prevent IT Support Desk Burnout

By: Jordie Black on 6/14/23 20:58

By Jordie Black (Technology Writer) Your IT Helpdesk support team is the backbone of your MSP company. They’re the first point of call when one of your customers has an issue ...

How To End Micromanagement To Improve Your MSP Team

By: Jordie Black on 5/31/23 14:47

Picture this: You’re busy at work, and suddenly feel a warm waft of air on your neck. You’re being watched. Every mouse click, every key pressed on your keyboard is being observed.

Improve Your IT Helpdesk With SOPs

By: Jordie Black on 3/29/23 15:09

(Standard Operating Procedures) What do you do in your MSP when one of your key support team members leaves? The issue you now have is that your departing employee's ...

Tips For MSPs To Comply With Regulations

By: Jordie Black on 3/22/23 16:20

As an MSP, you are responsible for complying with the regulations of your customers' industries. Compliance is not only important from a legal standpoint, but it can also protect ...

Featured_Worthwhile-Side-Gigs-for-IT-Pros

Best Side-Gigs For IT Pros

By: Jordie Black on 3/1/23 17:50

Whether you’re looking for extra cash outside of your full-time job, or perhaps you want to sharpen your skills by taking on other smaller roles, you may or may not have ...

Are You Ready for AI Bot Assistants in Your MSP?

Are You Ready for AI Bot Assistants in Your MSP?

How Much Should Your MSP's Service Desk Software Cost?

Useful Online IT Skill-Building Resources

How To Prevent IT Support Desk Burnout

How To End Micromanagement To Improve Your MSP Team

Improve Your IT Helpdesk With SOPs

Tips For MSPs To Comply With Regulations

Best Side-Gigs For IT Pros

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