SherpaDesk blog

Running a tighter help desk

Practical guides for MSPs, IT teams and schools: service delivery, billing, growth and the tools behind them.

Articles by Carrie Dagenhard

How The Cookie Crumbles: Digital Marketing's Workhorse On The Brink

After nearly thirty years, the marketing cookie is being retired. What replaces it and how customer data tracking changes for everyone.

Carrie DagenhardSep 23, 20215 min read
How To Scale Your IT Business

SherpaDesk PSA Software for IT Managers & MSPs: How To Scale Your IT Business

Carrie DagenhardSep 2, 20215 min read
Mistakes That Can Destroy Your IT Helpdesk Business

SherpaDesk PSA Software for IT Managers & MSPs: Mistakes That Can Destroy Your IT Helpdesk Business

Carrie DagenhardAug 11, 20215 min read
How To Make A Smooth Transition Back To The Office

SherpaDesk PSA Software for IT Managers & MSPs: How to Make a Smooth Transition Back to the Office

Carrie DagenhardJul 29, 20214 min read
5 Customer Service Skills IT Teams Needs to Master

SherpaDesk PSA Software for IT Managers & MSPs: 5 Customer Service Skills IT Teams Needs to Master

Carrie DagenhardJul 15, 20214 min read
Are You Ready For A Hybrid Office?

SherpaDesk PSA Software for IT Managers & MSPs: Are You Ready For A Hybrid Office?

Carrie DagenhardJul 7, 20215 min read
How to Grow Your Tech Skills To Increase Your Earning Potential

SherpaDesk PSA Software for IT Managers & MSPs: How to Grow Your Tech Skills and Increase Your Earning Potential

Carrie DagenhardJun 24, 20216 min read
Professional Services Automation Software For Your School District

Does a school district really need PSA software? What education IT managers gain from ticketing, asset tracking and time logging in one place.

Carrie DagenhardJun 10, 20215 min read
Top B2B Tech Entrepreneur Mistakes (and How to Avoid Them)

SherpaDesk PSA Software for IT Managers & MSPs:Top B2B Tech Entrepreneur Mistakes (and How to Avoid Them)

Carrie DagenhardMay 27, 20214 min read
Your Guide To Digital Communication Etiquette

SherpaDesk PSA Software for IT Managers & MSPs: Guide To Digital Communication Etiquette

Carrie DagenhardMay 13, 20214 min read
Remote Work vs. Distributed Work

SherpaDesk PSA Software for IT Managers & MSPs: Remote Work vs. Distributed Work

Carrie DagenhardApr 14, 20215 min read
Should You Quit Your Job To Become An IT Entrepreneur?

Thinking of starting an IT business? Consider your financial safety net, niche, client acquisition and hiring needs before leaving your full-time job.

Carrie DagenhardMar 11, 20214 min read
What IT Skills Will Help Boost Your Tech Career Today?

SherpaDesk PSA & MSP software blog: What IT Skills Will Help Boost Your Tech Career in 2021

Carrie DagenhardFeb 24, 20214 min read