SherpaDesk blog

Running a tighter help desk

Practical guides for MSPs, IT teams and schools: service delivery, billing, growth and the tools behind them.

Articles by Carrie Dagenhard

What Can PSA & MSP Companies Do in Q2 To Have A More Successful Year?

January enthusiasm fades fast. What PSA and MSP companies can do in Q2 to get back on track before the year runs away from them.

Carrie DagenhardApr 7, 20225 min read
Is Now A Good Time to Start Your Own IT & MSP Business?

SherpaDesk IT & MSP Software Blog: Is Now A Good Time to Start Your Own IT & MSP Business?

Carrie DagenhardMar 2, 20224 min read
What Can You Do Today To Retain Your Great MSP Team?

What To Do Today To Ensure A Great Year For Your MSP Team

Carrie DagenhardFeb 24, 20225 min read
Create Better MSP Client Relationships With Radical Transparency

SherpaDesk IT Helpdesk Software:Create Better MSP Client Relationships With Radical Transparency

Carrie DagenhardFeb 2, 20226 min read
Bad IT Helpdesk Habits To Leave Behind

SherpaDesk IT Helpdesk Software: IT Helpdesk Bad Habits To Leave Behind

Carrie DagenhardJan 20, 20225 min read
How To Make Sure A Client Is A Good Fit For Your MSP

SherpaDesk IT Helpdesk Software: How To Make Sure A Client Is A Good Fit For your MSP?

Carrie DagenhardJan 13, 20226 min read
Top Tech Predictions For 2022

SherpaDesk IT Helpdesk Software: Tech Predictions for 2022

Carrie DagenhardDec 15, 20215 min read
Best Holiday Gifts For IT Pros

Explore 11 holiday gift ideas for IT pros, from smart plugs and noise-canceling headphones to Arduino kits, tech backpacks and programmable LED displays.

Carrie DagenhardDec 9, 20215 min read
Education IT Support Software: What Basic Features Do Pros Need?

Education IT Support Software: What Basic Features Pros Need?

Carrie DagenhardDec 1, 20215 min read
10 Things To Consider When Selecting IT Helpdesk Software
10 Things To Consider When Selecting IT Helpdesk Software

Ten things to weigh up before you commit to IT help desk software - from pricing model to what happens when your team doubles.

Carrie DagenhardNov 11, 20216 min read
Terrifying Cybercrime Trends That'll Keep You Up At Night

SherpaDesk IT Helpdesk Software Blog: Terrifying Cybercrime Trends That'll Keep You Up At Night

Carrie DagenhardOct 28, 20215 min read
How Can School IT Departments Protect Against Cyberattacks?

SherpaDesk IT Helpdesk Software Blog: How Can School IT Departments Protect Against Cyberattacks?

Carrie DagenhardOct 21, 20215 min read
Asset Management In Hybrid Education

Hybrid learning spreads school devices across hundreds of private homes. How education IT teams track and audit assets they cannot see.

Carrie DagenhardOct 7, 20216 min read