The best ConnectWise alternatives for a small MSP replace the PSA, not your whole stack. For PSA and RMM on one license, look at Gorelo or Syncro. For deep configuration, look at HaloPSA. If you bill hours and contracts, our pick is SherpaDesk, first agent free.
- Prices checked Nov 13, 2026
- How We Chose
- 7 vendor pricing and product pages · ConnectWise Master Agreement · 2 r/msp threads
A helpdesk and PSA a small IT team can run alone. No contract. No implementation project. No dedicated admin.
| If you… | Pick | Price and why | Watch for |
|---|---|---|---|
| Run a small MSP that bills hours, contracts, and prepaid blocks | SherpaDesk | $45 per agent per month ($40 billed annually), first agent free. Billable time collects in Ready to Invoice by contract | No RMM; NinjaOne integration needs High Camp, $55 per agent per month ($50 billed annually) |
| Want the lowest published price here for 2 to 5 technicians | SherpaDesk | A team of 3 pays $90 a month, or $80 billed annually. No contract; no onboarding fee | Add your RMM bill on top |
| Want PSA and RMM on one per-technician license | Gorelo | Full Platform $149 per user per month, or $99 billed yearly | PSA Only seats need the owner on Full Platform |
| Want PSA, RMM, and Microsoft 365 security management together | Syncro | Team plan $209 per user per month, or $179 a month on an annual plan | Microsoft 365 security and identity management is Team plan only |
| Want to configure the PSA around your own processes | HaloPSA | $99 per agent per month, billed annually (US); the calculator starts at 5 agents | Onboarding package required, priced by scope |
| Already run Datto RMM or IT Glue | Autotask PSA | Quote only | No price published |
Prices as of November 2026.
For a team of 3, as a monthly price on annual terms, SherpaDesk Base Camp costs $80, Gorelo Full Platform $297, and Syncro Team $537. Gorelo and Syncro include RMM in that price; SherpaDesk doesn't. HaloPSA's calculator starts at 5 agents, which comes to $495 a month billed annually.
What Is A ConnectWise Alternative?
A ConnectWise alternative, in this guide, is a PSA that can take over the job ConnectWise PSA does for an MSP. ConnectWise renamed the product from Manage, and its feature sheet now reads "ConnectWise PSA (formerly Manage)".
TechTarget describes PSA as a software suite that gives a service business "the functionality it needs to manage core business processes." MSPs use it to help run their day-to-day operations. For an MSP, that means four objects: the ticket, the time entry, the contract, and the invoice.
ConnectWise sells its PSA in two packages. Essentials covers ticketing, project delivery, time and expense tracking, customer management, and reporting. Pro adds sales workflows, quotes and proposals, procurement, and billing, finance, and accounting integrations.
This guide covers the PSA side only. If you're replacing ConnectWise Automate or ConnectWise RMM, our guide to Best RMM Tools covers that side of the stack. Our PSA vs RMM explainer shows where the line falls.
Why Small MSPs Look For ConnectWise Alternatives
Three reasons follow: price, contract terms, and, if you rarely use the Pro features, package size.
You can't see the price before a sales call
ConnectWise publishes no PSA price. The pricing page asks you to fill out a form, and the PSA package page offers "a personalized quote". Implementation and premium support are listed as available for purchase on both packages.
One member in an August 2026 r/msp thread said their shop was leaving ConnectWise "because of pricing, lack of local consistency (teams keep changing) and billing issues". They chose HaloPSA.
The renewal terms favor staying
ConnectWise's published Master Agreement, revised July 1, 2026, sets the default terms for its subscriptions. Under it, subscriptions renew automatically for the shorter of the expiring term and one year. To stop that, either party must give written notice of non-renewal at least 60 days before the term ends.
The same section says "the per-unit pricing during any renewal term will increase." You can't lower licensed quantities during a subscription term, and a renewal at lower volume is re-priced without regard to the prior term's per-unit price. ConnectWise may also raise prices at most once every 12 months, with at least 30 days' notice.
Put your renewal date and the notice deadline in the calendar before you book a single demo.
Your signed Schedule sets your initial term, and it takes precedence over the Master Agreement where the two differ. Older contracts may reference an earlier version of the agreement. Put your renewal date and the notice deadline in the calendar before you book a single demo.
If you rarely use the Pro features
If your team rarely opens Pro's sales, procurement, and finance features, ask which package your quote covers and what you'd lose on Essentials.
When staying with ConnectWise makes sense
If your boards, agreements, and integrations work, and your renewal price is one you'd accept, a switch buys you a project, not a fix. Staying also makes sense when you rely on Pro features you'd have to rebuild elsewhere, such as procurement and distributor ordering. Switch when the bill, the package, or the admin time is the problem.
How We Chose These ConnectWise Alternatives
How we chose
- A PSA for MSPs. Each tool's own pages list ticketing plus client contracts or invoicing for MSPs.
- Prices from the vendor. Competitor prices come from each vendor's own pricing page, opened the day we wrote this; quote-only vendors are marked as such.
- Required costs counted. Required onboarding, seat rules, and endpoint minimums sit next to the price.
- A reason to pick it. Each pick answers one reason MSPs give for leaving ConnectWise PSA.
We publish this guide, and SherpaDesk is one of the 7 tools. It uses the same template and lists its limitations.
ConnectWise Alternatives Compared
Compare published team-of-3 prices, what each vendor says the price covers, and trial terms. Halo's calculator starts at 5 agents, and three tools quote only.
| Tool | What the price covers | Team of 3 per month, monthly terms | Team of 3, monthly price on annual terms | Trial | Extra cost to watch |
|---|---|---|---|---|---|
| SherpaDesk Base Camp | Tickets, time tracking, invoicing, mobile access; no RMM | $90 | $80, billed annually | 14 days, no card | High Camp ($55, or $50 billed annually) for assets and the NinjaOne sync |
| ConnectWise PSA | Essentials or Pro PSA package | Quote only | Quote only | Demo on request | Implementation sold separately |
| Gorelo Full Platform | PSA, RMM, documentation, billing; flags missed billable work | $447 | $297, billed yearly | 14 days, no card | PSA Only seats $79 ($59 billed yearly) |
| Syncro Core | RMM and PSA, unlimited endpoints; recurring billing automation | $477 | $387, annual plan paid monthly | 14 days, no card | Microsoft 365 security and identity management on Team ($209, or $179 annual) |
| HaloPSA | Every module in one per-agent price; contracts that bill Microsoft 365 usage | Not shown | Not priced below 5 agents ($495 for 5, billed annually) | 30 days, no card | Required onboarding package, priced by scope |
| DeskDay Standard | PSA with contracts and invoicing; data migration free | $237 | $177, billed annually | 14 days | 2-seat minimum on monthly billing; optional onboarding $800 on monthly plans; AI add-on $199 a month for 600 actions |
| Autotask PSA | PSA; tickets linked to endpoint data and documentation | Quote only | Quote only | Demo on request | Price not published |
| SuperOps Super | PSA and RMM, contracts and invoicing, unlimited technicians | Quote only | Quote only | Free trial | 150-endpoint minimum (50 on the Guardz bundle) |
Prices as of November 2026.
For a team of 3 on monthly terms, SherpaDesk Base Camp costs $90. DeskDay Standard costs $237, Gorelo Full Platform $447, and Syncro Core $477. HaloPSA's calculator doesn't price a team of 3, and ConnectWise PSA, Autotask, and SuperOps publish no price.
Example: say you run 3 technicians and pay annually, and you don't want RMM on every seat. SherpaDesk Base Camp costs $80 a month and DeskDay Standard $177. On Gorelo, the owner's seat must be Full Platform, which includes RMM, so one Full Platform and two PSA Only seats cost $217.
Best For Small MSPs That Bill Time
If your technicians log hours against client contracts, start here. The ticket, the time entry, the contract, and the invoice live in one product.
1. SherpaDesk
Best for MSPs and IT consultancies of 1 to 15 technicians that bill hours, contracts, and prepaid blocks
$45 per agent per month on Base Camp · $40 billed annually · High Camp $55 ($50 billed annually)
- First agent free, forever
- Team of 3: $90 a month on Base Camp, or $80 a month billed annually
- No contract; no onboarding fee
- 14-day trial, no card
A helpdesk and PSA a small IT team can run alone. Two founders who ran their own MSP have built it since 2001. You can set up several email dropboxes, each routing to a technician or group, and routing rules can send chosen ticket classes to one tech.
Each account gets its own rate plan: hourly, fixed plus hourly, retainer, blended hourly, or contract-level pricing. Contracts can carry prepaid hours, and you get alerts when a prepaid pack nears or passes its included hours. Overage time can move into a new prepaid pack.
Your techs log time with the timer, the Timesheet, or Add Time. Invoices go to QuickBooks Online, Xero, or FreshBooks.
Recommendation
Choose SherpaDesk if the owner still works tickets, nobody has time to administer a PSA, and every billable hour has to reach an invoice. Consider another option if you want RMM inside the same license.
For contracts, retainers, and prepaid hours in more depth, read our guide to MSP Billing Software.
Best For PSA And RMM On One Bill
If you're leaving ConnectWise PSA and its RMM at the same time, these two put both on one per-technician price. Neither charges per endpoint.
2. Gorelo
Best for small MSPs that want PSA, RMM, and documentation under one license
$149 per user per month on Full Platform · $99 billed yearly · PSA Only $79 ($59 billed yearly)
- Team of 3 on Full Platform: $447 a month, or $297 a month billed yearly · SherpaDesk Base Camp $90, or $80 a month billed annually
- No lock-in contracts
- 14-day trial, no credit card
- PSA Only seats need the owner on Full Platform
Gorelo sells one plan with everything in it, priced per technician, plus two cheaper flexible licenses. Full Platform covers ticketing, remote management, documentation, billing, AI and automation, and projects. PSA Only keeps the service and financial workflows without remote management. Gorelo says its flexible licenses suit larger teams where not everyone is technical.
Its billing page lists Unlimited, Limited, Block, and Per Hour contract types, and says Gorelo flags billable work you missed. In the trial, rebuild one ConnectWise agreement as a Gorelo contract and invoice it.
Recommendation
Choose Gorelo if you want to replace ConnectWise PSA and RMM in one move and pay monthly or yearly with no lock-in. Consider another option if you're keeping your current RMM, because the owner's seat is always Full Platform.
3. Syncro
Best for MSPs that want RMM and PSA in every plan, with Microsoft 365 management as an option
$159 per user per month on Core · $129 a month on an annual plan, paid monthly · Team $209 ($179 annual)
- Team of 3 on Core: $477 a month, or $387 a month on an annual plan · SherpaDesk Base Camp $90, or $80 a month billed annually
- Unlimited endpoints per technician
- 14-day trial, no credit card
- Offers help buying out an existing contract
Syncro prices per technician, not per client or endpoint. Estimates, invoicing, payments, and recurring billing automation are in both plans, so monthly client billing runs from the same tool as your tickets. Microsoft 365 security and identity management is exclusive to the Team plan.
The pricing page says Syncro "can help buy out your existing contract" if you're switching from another PSA. Ask what that covers before you send ConnectWise your notice.
Recommendation
Choose Syncro if you want RMM and PSA from one vendor and manage clients' Microsoft 365 tenants. Consider another option if you only need the PSA, since every seat carries the RMM price.
Best For Deep Configuration
4. HaloPSA
Best for MSPs that want to shape one PSA around their service, sales, and project processes, and will fund onboarding
$99 per agent per month, billed annually (US) · calculator starts at 5 agents · monthly billing offered
- 5 agents: $495 a month, billed annually · SherpaDesk Base Camp for 5: $180 a month, or $160 billed annually
- Onboarding package required, priced by scope
- 30-day trial, no credit card
- End users and portal customers free
Halo sells one per-agent price with no tiers or add-ons. Its capability list includes a CMDB, automated and recurring invoicing, contracts, and accounting integrations. The US calculator shows $99 per agent and won't price fewer than 5 agents. Halo's contract page says it brings the agreement, the customer, and the work performed into one application, and automates Microsoft 365, Azure, and AWS usage. In the trial, rebuild one Manage agreement that bills recurring Microsoft 365 seats.
The onboarding requirement matters most for a small shop. In an April 2025 r/msp thread, a member who runs a small MSP explained why they passed. They wrote: "Halo we skipped because their minimum licenses and onboarding cost make it unreasonable for a 2-3 man setup".
In the same thread, a member who moved from Syncro to Halo called the move "well worth it". They added: "it took us 3 months to get Halo to a usable state and we still tinker with it."
Recommendation
Choose HaloPSA if you want deep configuration and will pay for the onboarding package to get it. Consider another option if a required onboarding project is more than your team can take on this year.
Best If You Already Run Kaseya Tools
5. Autotask PSA
Best for MSPs already on Datto RMM, IT Glue, or other Kaseya products
Quote only · price on request from Kaseya
- Datto RMM and IT Glue sold as separate products
- Also sold in the Kaseya 365 Ops subscription
- Minimum, term, and trial not published
Autotask is Kaseya's PSA. Kaseya sells Datto RMM and IT Glue as separate products, and offers Autotask inside a combined Kaseya 365 Ops subscription. Kaseya says Autotask connects service tickets with endpoint data, documentation, passwords, and remote access, so a technician works from the ticket.
The product page asks you to request a quote or a demo. Get the renewal and notice terms in writing, as you would with ConnectWise.
Recommendation
Choose Autotask if your RMM and documentation already come from Kaseya and you want them under one vendor. Consider another option if a published price and a self-serve trial matter to you.
More PSAs To Know
DeskDay suits MSPs whose clients work in Microsoft Teams. SuperOps suits larger fleets that want endpoint pricing with unlimited technicians.
6. DeskDay
Best for small MSPs that want a PSA without RMM and a customer app in Microsoft Teams
$79 per tech per month on Standard · $59 billed annually
- Team of 3: $237 a month, or $177 a month billed annually · SherpaDesk Base Camp $90, or $80 a month billed annually
- 2-seat minimum on monthly billing
- Data migration free on every plan
- Optional guided onboarding $800 one-time on monthly plans
- Optional DeskDay AI add-on, $199 a month for 600 actions
Standard includes ticketing, project management, a knowledge base, SLA and automated time tracking, and contracts and invoicing. It also includes a DeskDay-branded Teams app for your customers.
Data migration is free on every plan, covering historical tickets and conversations, customer records, and contacts. Optional guided onboarding adds setup, configuration, and training, and is waived on annual plans with 4 or more seats.
The AI add-on costs $199 a month for 600 agent actions in the page's estimate, then $0.25 per action. The 14-day trial includes the full PSA and DeskDay AI.
Recommendation
Choose DeskDay if your clients work in Microsoft Teams and you don't need RMM in the same license. Consider another option if you're a solo tech on monthly billing, because the monthly plan has a 2-seat minimum.
7. SuperOps
Best for MSPs with 150 or more endpoints that want PSA and RMM priced per endpoint
Quote only · billed per endpoint per month
- Unlimited technicians at no extra charge
- 150-endpoint minimum on Super and Super Plus (50 on the Guardz bundle)
- Free trial; onboarding free
On its For MSPs pricing tab, SuperOps sells two unified plans, Super and Super Plus, and a Super plan bundle with Guardz security. Super pairs RMM with built-in ticketing, a client portal, contracts, invoicing, quotes, timesheets, and integrations with QuickBooks and Xero. Super Plus adds mobile device management and advanced network monitoring. Super and Super Plus start at 150 endpoints; the Guardz bundle starts at 50. The page says its team brings your data over during onboarding, at no charge.
Recommendation
Choose SuperOps if you manage well over 150 endpoints and want to add technicians without adding seats. Consider another option if you run fewer than 150 endpoints and don't want the Guardz security bundle.
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What To Look For In A ConnectWise Replacement
Start from why you're leaving, then run the tests that matter for a move off ConnectWise PSA. The first rows apply to any PSA; the last three are specific to leaving Manage.
| Criterion | Why it matters | How to check it in a trial |
|---|---|---|
| Price at your seat count | Tiered prices and calculator floors change with team size | Price your exact technician count on monthly and annual terms |
| Required onboarding | Required onboarding changes your first-year cost | Ask for the onboarding quote in writing before the trial ends |
| Contract and renewal terms | Auto-renewal and notice periods decide when you can leave | Read the term, renewal, and notice clauses |
| Ticket to invoice | An hour that never reaches the invoice is margin lost | Log 30 minutes on a ticket and follow it to an invoice |
| Setup without an admin | The owner who works tickets has no spare week | Time how long the first real ticket takes to set up |
| One service board | Your ConnectWise boards carry years of statuses and routing | Map your busiest board's statuses and routing, then test the essential transitions |
| One agreement balance | Prepaid and retainer balances must match on day one | Re-create one agreement and match its remaining balance to ConnectWise |
| One integration you keep | Your RMM or accounting link must survive the move | Connect it and push one test alert or invoice through |
For the wider shortlist, including RMM and documentation tools, see our guide to MSP Software.
A common mistake is comparing seat prices alone. Add required onboarding, the RMM you'll still pay for, and the hours someone spends configuring the new tool. The billable hours you never captured are the margin you never made.
Another mistake is copying your ConnectWise setup one to one. For each record type, decide what you'll import, what you'll rebuild by hand, and what you'll keep as read-only history. Then check a sample of each against ConnectWise before cutover.
How To Move Off ConnectWise PSA
Plan the move as a transition, not a purchase. Account setup, configuration, data migration, and billing checks are separate jobs, and each one protects the next.
One r/msp member who moved a small MSP from ConnectWise Manage to HaloPSA a few years ago said they "never regretted the migration", though they "spent months configuring Halo". Their advice: "my biggest tip would be to pay for the onboarding assistance."
-
Find your notice deadline
Find the end date of your current term in your signed Schedule, and check which version of the agreement it references. The published Master Agreement asks for written notice of non-renewal at least 60 days before the term ends.
Common mistake: starting trials in the last month of the term, when the notice window has already closed.
-
Export a sample and test the import
Help Desk Migration runs migrations to or from ConnectWise Manage and offers a free demo export of a sample of your data. You can move data from another PSA into SherpaDesk through its partner, Help Desk Migration, and a small test import can run in under 15 minutes.
Pass when: in a sample, the records and fields the provider agreed to transfer match the originals.
-
Set rates and contracts before live work
Rebuild each client's rate plan and agreement, including prepaid blocks and their remaining hours, before your techs log a single live hour.
List every connection you keep, such as your RMM, accounting package, documentation tool, and distributor feeds, and name an owner for each. Reconnect and test each one now, before cutover.
Pass when: every agreement's remaining balance matches ConnectWise, one test ticket produces one correct sample invoice, and each kept connection passes one test.
-
Point your support address at the new tool
Tell clients the new portal address, what changes in their notifications, and how to reply to existing tickets. Then forward your support mailbox so new email becomes tickets in the new PSA.
Assign every open ConnectWise ticket an owner and a plan: close it, move it, or finish it in ConnectWise.
Pass when: test tickets reach the right tech, replies go out once, and a reply to an old ticket lands where you expect.
-
Run one billing cycle in an overlap window
Set an overlap window that ends before your ConnectWise term does, ideally one full billing cycle. Before sending anything, compare draft invoices or billing exports from both tools for the same period. Check line items, rates, taxes, prepaid deductions, and totals. Export the history you must keep before access ends.
Pass when: every client's draft matches line by line, no open tickets remain in ConnectWise, and the history export opens.
You can also join a live SherpaDesk onboarding webinar every Tuesday, or ask for the recording.
How this works in SherpaDesk
Runs without a spare person
A helpdesk and PSA a small IT team can run alone. No contract. No implementation project. No dedicated admin.
Say a client on an hourly contract emails your support address. The message becomes a ticket.
Your tech logs the time on that ticket and marks it billable. The hour lands in Ready to Invoice under that client's contract. You create the invoice and send it to QuickBooks Online, Xero, or FreshBooks.
For clients on prepaid hours, contracts carry the pack and alert you as it nears its included hours.
Base Camp is $45 per agent per month ($40 billed annually), and High Camp is $55 per agent per month ($50 billed annually) with Asset Management. Your first agent is free, forever. 14 days free, no card.
Where SherpaDesk fits
If you're a large MSP that wants PSA, RMM, quoting, and distributor pricing and ordering from one vendor, ConnectWise's own stack is built for that job. Its PSA packages list vendor and distributor ordering and procurement, and its PSA connects to ConnectWise RMM and CPQ.
We don't build RMM. We integrate with yours, and the stack stays yours. NinjaOne is one documented option: it syncs accounts and devices, and its alert rules create tickets. That sync needs Asset Manager, which is in High Camp, $55 per agent per month ($50 billed annually). You get SherpaDesk as a cloud service only.
Frequently Asked Questions
Is there a free version of ConnectWise?
ConnectWise lists no free PSA plan, and its trials page lists no PSA trial. The pricing page sends PSA buyers to compare packages and request a quote. If you want to start free, SherpaDesk's first agent is free, forever, and its trial needs no card. HaloPSA offers a 30-day trial without a card.
Who is the parent company of ConnectWise?
Thoma Bravo. Its portfolio page lists ConnectWise, based in Tampa, Florida, with 2019 as the year invested.
Is ScreenConnect the same as ConnectWise?
No. ScreenConnect is ConnectWise's remote access product, priced separately from ConnectWise PSA and ConnectWise RMM. Replacing your PSA doesn't require replacing ScreenConnect.
Is ConnectWise Manage the same as ConnectWise PSA?
Yes. ConnectWise's feature sheet names the product "ConnectWise PSA (formerly Manage)". Many MSPs still call it Manage or CWM, so you'll see both names in reviews and threads.
What's the cheapest ConnectWise alternative for a small MSP?
Among the plans compared here, SherpaDesk Base Camp: $90 a month for 3 technicians, or $80 billed annually, because the first agent is free. DeskDay Standard costs $177 a month for 3, billed annually. Neither includes RMM, so add your RMM bill before comparing with Gorelo or Syncro.
Can I leave ConnectWise before my term ends?
Read your signed Schedule first, because it takes precedence over the published Master Agreement. Under that agreement, not renewing needs written notice at least 60 days before the term ends. Stopping use doesn't end the bill.
Either party can terminate for the other's material breach, or for the other's insolvency where the law permits. For a breach that can be fixed, written notice and 30 days to cure come first. Termination doesn't release liabilities already accrued. Fees are non-cancellable and non-refundable, except on termination for ConnectWise's uncured material breach or a pro-rated refund an addendum provides. Syncro says it can help buy out an existing contract; ask what that covers, because an offer from a new vendor doesn't release you from ConnectWise.
Is Autotask better than ConnectWise?
Neither publishes a price, so you can't settle it on cost from their websites. ConnectWise sends PSA buyers to a quote, and Kaseya asks for a price quote or a demo for Autotask. Autotask fits best if Datto RMM or IT Glue already runs your shop. Ask both vendors for the renewal and notice terms before you compare features.
Do I need a PSA at all as a small MSP?
If you bill clients for time, contracts, or prepaid blocks, a PSA is where those bills start. TechTarget notes that MSPs use PSA software "to help run their day-to-day operations". Our guide to What Is PSA Software explains what it covers and when a small team needs one.
Patrick co-founded SherpaDesk and has led it as CEO since 2013. He has worked with IT service providers since 1998, first on network projects for schools and government offices, then on the helpdesk software their technicians use every day.
