SherpaDesk’s ticketing system makes receiving, routing, responding and reporting on customer support issues easy for you and your team.
Takes no time to set up email dropboxes to start receiving tickets. Set up unique dropboxes for basic support (i.e. email@example.com), hardware outages, priority issues, etc.
Getting Things Done Faster
• Related tickets: Group identical incidents for easier management and updates.
• SSO for Authentication: Use existing credentials to login to SherpaDesk.
• Routing: Have specific issues routed directly to a support queue or technician for quicker resolution.
• Custom Forms: Create dynamic forms to help clearly define the users issue.
Service Level Agreements
Set and meet response and completion times with service level agreements. You can define times for each priority and then create reports to measure your team's success.
Setup notifications based on events on any type of ticket. Never be left in the dark on important customer support issues.
Create a personalized support experience for you customers. Make your portal look and feel like your website complete with a functional knowledgebase, chat and ticket interface.
SherpaDesk is a great tool for small IT service providers. Ticketing, comments and time tracking works seamlessly together. Our customer happiness has grown after we started to use it.
— JOHN GALLIMORE, CTO
Integrated chat allows you to speak directly with your users. Expand the chat to either show your desktop or take control of the user’s desktop in support.
Create recurring tasks on a schedule. Routine service can be set up to ensure your organization stays optimized and up and running.
Time Based Notifications
Create notifications based on events and time elapsed on any type of ticket. Never let important customer support issues fall through the cracks.
Stay Connected with Your Customers from Anywhere
Track Time and Expenses
Easily Time tracking and expense logging on support issues or accounts has never been easier. Never let those pesky billable time issues fall through the cracks again!
Send Out Invoices
Ready to send out invoices? Push out completed invoices and select who receives these auto-magically from your phone.
Stay on top of your tasks or create new ones while out in the field. Avoid the ‘Derni’t I forgot to install that switch’ syndrome as you are leaving the parking lot.