SherpaDesk Time Tracking Software

SherpaDesk is a comprehensive IT help desk, time tracking, and invoicing solution trusted daily by businesses to streamline operations, improve support efficiency, and ensure accurate billing.

SherpaDesk Helpdesk Ticketing Software

Capture Time Whenever, Wherever

Your time is your product—and your most valuable resource.

Whether you're at your desk, in the field, or working remotely, accurate time tracking is essential to maximize profitability and drive business growth.

Complete Visibility of Support Issues in One Place

On The Web

Track time effortlessly across accounts, support tickets, projects, and assets right from the SherpaDesk platform.

Using our Chrome extension, you can even log time outside the platform, making it easy to stay accurate while working across tools. It's a favorite for a reason!

On Your Mobile Phone

Log time on the go with SherpaDesk’s mobile-friendly time tracking. Easily track time against projects, tickets, and assets from any device—whether you're in the field or working remotely.

Over Email

Yes, you can even get paid for answering emails!

Use email command prompts to log time directly from your inbox and queue it for invoicing—no extra clicks required.

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Start/Stop Time Logging

With SherpaDesk’s built-in stopwatch, starting, stopping, switching tasks, or pausing is just a click away. Log time as you work and stay focused—no stress, no guesswork.

Time Sheets

View a calendar-style timesheet that shows how time is spent across accounts, projects, and technicians. Easily identify and flag billable vs. non-billable hours to ensure accurate reporting and invoicing.

Time Log Reporting

Get complete visibility into time logs by date, account, technician, task, or priority. Generate detailed reports to track what’s been logged, billed, invoiced, or paid—giving you full control over your team's productivity and profitability.

White Label Feature

End of the Day Reporting

When your team is on the move or spread across locations, it’s tough to track who’s working on what—and for how long.

SherpaDesk solves this with automated daily summary emails, giving you a clear snapshot of each team member’s logged hours and active projects—so you can stay informed, ensure accountability, and manage productivity with ease.

 

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Sync with Your Accounting System

Employee time is automatically logged and added to your invoicing queue, making billing fast and accurate.

With one-click integration to your accounting software, SherpaDesk transfers time data instantly—saving you hours each week and thousands in lost revenue annually.

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How SherpaDesk would benefit Your Business

01
Accurate Billing & Invoicing

Automatically convert logged technician hours into client-ready invoices, ensuring you get paid for every billable minute.

02
Improved Productivity & Accountability

Gain visibility into how technicians spend their time across tasks, projects, and tickets—helping you identify inefficiencies and optimize workloads.

03
Data-Driven Performance Insights

Use detailed time reports to evaluate technician performance, forecast labor needs, and make informed staffing and budgeting decisions.

01
Accurate Billing & Invoicing

Automatically convert logged technician hours into client-ready invoices, ensuring you get paid for every billable minute.

02
Improved Productivity & Accountability

Gain visibility into how technicians spend their time across tasks, projects, and tickets—helping you identify inefficiencies and optimize workloads.

03
Data-Driven Performance Insights

Use detailed time reports to evaluate technician performance, forecast labor needs, and make informed staffing and budgeting decisions.

Get Started Now

No credit card required and setup in less than 2 minutes.

SherpaDesk is a great tool for small IT service providers. Ticketing, comments and time tracking works seamlessly together. Our customer happiness has grown after we started to use it.

Chris Simmons

Owner, Red Road Networks LLC

Providing excellent customer service for over 20 years.

Transforming customer support with seamless, efficient solutions.

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