The best Autotask alternatives depend on why you're leaving. HaloPSA and ConnectWise PSA are dedicated PSA (professional services automation) tools, and Syncro puts PSA and RMM in one subscription. For a small MSP that bills hours and contracts without an annual term, our pick is SherpaDesk.
- Prices checked Nov 13, 2026
- How We Chose
A helpdesk and PSA a small IT team can run alone. No contract. No implementation project. No dedicated admin.
| If you… | Pick | Team of 3 per month | Watch for |
|---|---|---|---|
| Run a small MSP that bills hours, contracts, and prepaid blocks | SherpaDesk | $90 on Base Camp, $80 billed annually; first agent free | No built-in RMM |
| Want the lowest published month-to-month price | SherpaDesk | $90, no contract; 14 days free, no card | Cloud only |
| Want a dedicated PSA with every module in one price | HaloPSA | $297, billed annually | Paid onboarding package required |
| Want PSA and RMM in one subscription | Syncro | Core $387 on an annual plan, $477 month to month | RMM priced into every seat |
| Want to stay inside Kaseya with documentation included | Kaseya 365 Ops | $387 for three licenses, before onboarding | One-year term; onboarding required (paid on upgrades); upgrades match your highest license count |
How We Chose
How we chose
- Sold to a small MSP. Each option works for a team of 1 to 15 technicians, or we say where it doesn't.
- First-party facts only. Prices and features come from each vendor's own pages. Day-to-day experience comes from r/msp threads, not from our own lab tests.
- One reason to switch per pick. Each option answers a reason MSPs give for leaving Autotask: terms, price, the interface, or the bundle.
- Staying counts. Renewing inside Kaseya is a real option.
We publish this guide, and SherpaDesk is one of the 7 options. It uses the same template and lists its limitations.
Also considered: Atera, Kaseya BMS, Accelo, and Rev.io. For the wider field, including RMM-first tools, see our guide to MSP Software.
What Changed At Autotask Since Datto And Kaseya
Autotask is a PSA: one system for tickets, time, contracts, and invoices. Datto describes it as a tool that "ensures accurate invoicing by automatically tracking labor, contracts, expenses and services". Since 2017, the owner and the billing terms have changed.
| Date | What happened | What it means for you |
|---|---|---|
| Dec 11, 2017 | Datto finalizes its sale to Vista Equity Partners and merges with Vista portfolio company Autotask | Autotask becomes a Datto product |
| Jun 23, 2022 | Kaseya completes its acquisition of Datto for $6.2 billion | Your PSA vendor is now Kaseya; Datto stays a brand |
| Dec 1, 2025 | Autotask moves from high-water-mark billing to a committed minimum quantity of licenses | You pay for your committed minimum or your usage, whichever is higher |
| Today (Nov 2026) | Kaseya 365 Ops bundles Autotask Ultimate and IT Glue Enterprise in one per-user subscription | A bundle with a published price that includes Autotask |
Kaseya's FAQ says your per-license rate doesn't change.
Standalone Autotask has no public price. The product page offers "Request Pricing" and a demo.
The Kaseya 365 Ops bundle does publish one: $129 per user per month, with a three-license minimum and a one-year term. Renewal increases are capped at 5% plus CPI. For comparison, a team of 3 pays $90 a month on SherpaDesk Base Camp, or $80 billed annually.
Why MSPs Look For Autotask Alternatives
Five r/msp threads from the last two years show recurring reasons.
The interface and the speed
A March 2026 thread opened with an MSP that uses Autotask for contracts, quoting, and the service desk. The verdict: "It does what we need, but overall it feels clunky and slower than it should be, and the experience hasn't really evolved."
The 2025 interface refresh didn't settle it for everyone. One r/msp member wrote: "New UI but absolutely no performance increase at all."
Renewal terms
In a January 2025 thread on one-year versus three-year terms, one member reported: "For our renewal it was 5% increase for 3yr and 10% for anything less." Another added in July 2025: "Autotask is pressuring us to renew for 2 years or face a 7% increase for next year."
Your term ends on a date. Plan the move around it.
Two accounts aren't a price list, but term length matters as much as seat price. Your term ends on a date. Plan the move around it.
In March 2026, an MSP that had renewed a few months earlier was locked out. Support said their "Autotask service is currently canceled, and to reactivate it, you will need to communicate with your Account Manager."
A Kaseya account replied the same day to investigate. It's one case, but a good reason to keep your own exports.
One switch, start to finish
In the March 2026 thread, one member described a move to Halo made three to four years earlier. Their contract was up for renewal in three months, so they moved fast.
Doing it without outside help "felt like drowning for almost a year, and we were a small team." Reports were the hard part with no SQL experts on staff. Quoting became "the best quoting tool I've ever used."
Their verdict: worth it, and they'd do it again. With hindsight, they'd have paid a third party for implementation from the start.
The case for staying
Not everyone is leaving. In an October 2025 thread, one member wrote: "I don't think the industry is moving away from Autotask." If your stack is already Kaseya end to end, the bundle may cost less than the switch.
Autotask Alternatives Compared
The table puts each option on the same team of 3 technicians.
| Option | Built for | Published price | Team of 3 per month | Minimum or term | RMM included or separate? | Trial |
|---|---|---|---|---|---|---|
| SherpaDesk Ours | Small MSPs that bill time and contracts | $45 per agent per month ($40 billed annually) | $90 ($80 billed annually) | No contract; first agent free | Separate: NinjaOne integration (High Camp, $110 for 3) | 14 days, no card |
| HaloPSA | Dedicated PSA, every module in one price | $99 per named agent per month, billed annually | $297 | Onboarding package required | Not listed on pricing page | 30 days, no card |
| ConnectWise PSA | Dedicated PSA, sales-led quote | No public price | No public price | Not published | Separate: ConnectWise RMM integration | No PSA trial listed |
| Syncro Core | PSA and RMM in one | $129 per user per month on an annual plan ($159 month to month) | $387 ($477 month to month) | Annual plan or month to month; no seat minimum stated | Built in | 14 days, no card |
| SuperOps | PSA and RMM, priced by endpoint | No public price | No public price | 150 endpoints on Super and Super Plus | Built in | Free trial |
| DeskDay Standard | PSA with AI triage and dispatch | $79 per tech per month ($59 billed annually); AI add-on $199 a month | $237 ($177 billed annually), PSA only | 2 seats monthly, none annual; optional $800 onboarding on monthly plans | Not listed on pricing page | 14 days |
| Kaseya 365 Ops | Staying on Autotask inside Kaseya | $129 per user per month | $387 (3 licenses), before onboarding | 3 licenses or your highest existing count; one-year term; onboarding required (paid on upgrades) | Not in the Ops module list | Not listed |
Of the published prices, SherpaDesk costs a team of 3 the least. DeskDay comes next at $177 billed annually, PSA only. Syncro's seat price includes RMM.
If you need RMM, compare SherpaDesk High Camp ($110 a month for 3, or $100 billed annually) plus your RMM bill.
Best For Small MSPs That Bill Time
You don't sign a term to find out if it fits.
1. SherpaDesk
Best for MSPs of 1 to 15 technicians that bill hours, contracts, and prepaid blocks
$45 per agent per month on Base Camp · $40 billed annually · High Camp $55 ($50 billed annually)
- First agent free, forever
- Team of 3: $90 a month on Base Camp, or $80 a month billed annually
- No contract; 14-day trial, no card
- No onboarding fee
Two founders who ran their own MSP have built it since 2001.
You can set a rate plan per client: hourly, fixed plus hourly, retainer, blended hourly, or contract-level. Contracts carry prepaid hours, and overage can move into a new prepaid pack. More on contracts and prepaid hours in our guide to MSP Billing Software.
We don't build RMM. We integrate with yours, and the stack stays yours. NinjaOne is the documented integration, and it needs High Camp's Asset Manager ($110 a month for 3, $100 billed annually).
Recommendation
Choose SherpaDesk if you bill clients for hours or prepaid blocks and want to stop renewing a term to keep your PSA. Consider another option if you want RMM inside the same subscription.
Best Dedicated PSA Replacements
These two are dedicated PSAs, like Autotask. Before you commit, test what you use most: contracts, workflows, reporting, and integrations.
2. HaloPSA
Best for MSPs that want every PSA module in one per-agent price and will fund a setup project
$99 per named agent per month, billed annually (1 to 24 agents)
- Team of 3: $297 a month · SherpaDesk Base Camp $90, or $80 a month billed annually
- Onboarding package required, priced by scope
- 30-day trial, no credit card
- Automation, AI, CMDB, projects, and reporting in every seat
Halo sells one plan with "No tiers, no bolt-ons, no locked-away features." Its feature list covers time and material billing, recurring billing, contracts, accounting integrations, and no-code workflows.
The switcher above found reports the hard part. In the trial, reproduce one report you send clients today.
Recommendation
Choose HaloPSA if you must reproduce time and material, recurring, and contract billing in a dedicated PSA, and can budget for onboarding. Consider another option if nobody on your team has time to run a setup project.
3. ConnectWise PSA
Best for MSPs that run ConnectWise RMM, or plan to, and accept a sales-led quote
No public price · request pricing from sales
- Team of 3: no public price · SherpaDesk Base Camp $90, or $80 a month billed annually
- ConnectWise RMM alerts open PSA tickets tied to agreements
- Demo on request
- No PSA trial, minimum, or term published
If you keep another RMM, ConnectWise says to confirm which data and workflows its PSA integration supports. Test how its agreements map to your Autotask contracts before you sign.
Recommendation
Choose ConnectWise PSA if you'll run ConnectWise RMM and want its alerts tied to client agreements, and you're comfortable negotiating a quote. Consider another option if a published price is a requirement.
Best For PSA And RMM In One Subscription
If Autotask's appeal was the RMM next to it, these two bundle both. Read our PSA vs RMM guide if you're unsure which job you're replacing.
4. Syncro
Best for MSPs that want PSA and RMM on one bill, priced per technician
$129 per user per month on Core, on an annual plan · $159 month to month · Team $179 ($209 month to month)
- Team of 3 on Core: $387 a month on an annual plan, or $477 month to month · SherpaDesk Base Camp $90, or $80 a month billed annually
- RMM and PSA in every plan
- Unlimited endpoints per technician
- 14-day trial, no credit card
Core includes ticketing, invoicing, and recurring billing. Team adds Microsoft 365 security and identity management. Syncro also tells switchers to ask sales about buying out an existing contract.
Recommendation
Choose Syncro if you're replacing Autotask and Datto RMM together and want one vendor. Consider another option if you already have an RMM you like and only need the PSA.
5. SuperOps
Best for MSPs that would rather pay per endpoint than per technician
No public price · Super and Super Plus, priced per endpoint per month
- Team of 3: no public price · SherpaDesk Base Camp $90, or $80 a month billed annually
- 150-endpoint minimum on Super and Super Plus
- Unlimited technicians
- Free trial before a sales call
The MSP plans shown on its pricing page bundle PSA and RMM. Quotes convert to invoices in one click, and SLA tracking has breach alerts. In the trial, invoice one approved quote and check the charges.
Recommendation
Choose SuperOps if your technician count grows faster than your endpoints. Consider another option if you want a published price before a sales call.
Best For AI Triage And Dispatch
6. DeskDay
Best for MSPs that want AI to triage and route incoming tickets
$79 per tech per month on Standard · $59 billed annually · PSA only
- Team of 3, PSA only: $237 a month, or $177 a month billed annually · SherpaDesk Base Camp $90, or $80 a month billed annually
- AI add-on $199 a month per MSP, 600 actions included
- Minimum 2 seats on monthly billing; no minimum on annual
- 14-day trial includes the AI
The available Triage and Dispatch Agent asks follow-up questions, categorizes and prioritizes tickets, then routes each one to a tech or queue. A Level 0 agent that resolves simple requests is marked coming soon.
Each triaged ticket uses one action, and actions past 600 cost $0.25 each. With the add-on, a team of 3 pays $436 a month on monthly billing, or $376 a month billed annually ($177 plus $199).
Contracts and invoicing are listed in Standard. Optional guided onboarding costs $800 once on monthly plans and is waived on annual plans with 4+ seats.
Recommendation
Choose DeskDay if automated intake, triage, and dispatch is the main reason you're switching. Consider another option if you want AI that resolves tickets on its own today; that agent is still listed as coming soon.
If You Stay With Kaseya
7. Kaseya 365 Ops
Best for MSPs already running Kaseya tools that want Autotask and IT Glue on one per-user price
$129 per user per month
- Three licenses: $387 a month before onboarding · SherpaDesk Base Camp $90 for 3, or $80 a month billed annually
- 3-license minimum and one-year term
- Paid onboarding required on upgrades
- Renewal increase capped at 5% plus CPI
- Autotask Ultimate and IT Glue Enterprise included
Ops keeps you on the same PSA, and Autotask says billing for Ops customers will not change under CMQ. It covers seven modules, including IT Glue, Kaseya Quote Manager, and ConnectBooster for receivables. Datto RMM isn't on that list.
Existing customers upgrade at their highest current license count across those modules. Onboarding is still required, with tiers set by the modules you use. So $387 is the three-license subscription before onboarding; ask your account manager for the onboarding cost.
Recommendation
Choose Kaseya 365 Ops if you also use IT Glue and want a capped renewal instead of a migration. Consider another option if a one-year term is the thing you're trying to leave.
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How To Choose Between Staying And Switching
Three questions narrow most shortlists. Start with your notice deadline: the date your contract says notice is due, which comes before the term ends.
-
When is your notice deadline?
- Far enough away to test
- Trial two options and test an import on a sample. Decide before the deadline, then give notice.
- Too close to test properly
- Ask what a short renewal costs against a longer one. Compare that with the cost of a rushed migration.
-
Do you need the RMM in the same bill?
- Yes
- Compare Syncro and SuperOps.
- No, or you'll keep your RMM
- Compare PSAs on billing: SherpaDesk, HaloPSA, ConnectWise PSA, and DeskDay. Check that your RMM and accounting package connect to each.
- You'll keep IT Glue and other Kaseya tools
- Price Kaseya 365 Ops against your current renewal quote.
-
Does the trial pass your checks?
- If yes
- One past month invoices correctly (step 4), the ticket workflow you can't lose runs, and the integrations you keep connect.
- If no
- Note where it broke. Find out whether it needs configuration, another integration, or manual work.
Example: say you run 3 technicians on annual billing. HaloPSA costs $297 a month. SherpaDesk Base Camp costs $80, because the first agent is free.
That's $217 a month less than HaloPSA, before Halo's onboarding package.
Price isn't the whole margin. The billable hours you never captured are the margin you never made. Our guide to MSP Profit Margins shows where else the money goes.
How To Move Off Autotask
Rebuild and test contracts before moving live work. Do it in this order.
-
Find your notice deadline and committed minimum
Find your renewal date, the notice deadline your contract sets, and your committed license minimum. From the December 1, 2025 invoice, Autotask bills the higher of that minimum or your usage.
Evaluation, the billing test, and your decision come before notice. Cutover, reconciliation, and overlap follow the schedule you agree.
Common mistake: removing users to cut the bill when the committed minimum still applies.
-
Export what you must keep
Help Desk Migration says you can export Autotask tickets, contacts, companies, and more to CSV files. Exporting doesn't delete anything; the data stays in your account.
Map: list contract types, rates, prepaid blocks, ticket queues, and SLA rules, so you can rebuild each one.
-
Confirm the import scope, then test a sample
SherpaDesk imports history with Help Desk Migration's import tool, and a test import of a small sample can run in under 15 minutes. First, ask Help Desk Migration for its scope and field mapping in writing.
Check: each record type in that written scope appears in the sample with its fields intact.
-
Rebuild contracts and rates before live work
Set each client's rate plan, contract, and prepaid balance. Then replay one client's past month: the same time entries, rates, expenses, and prepaid balance you billed in Autotask.
Check: the new invoice matches the Autotask invoice for that same month.
-
Reconnect email, RMM, and accounting
Forward your support address so new email becomes tickets. In SherpaDesk, clients can be imported from QuickBooks, Xero, or FreshBooks. If you run NinjaOne, its integration needs High Camp ($110 a month for 3, $100 billed annually), and alert rules can create and assign tickets.
Check (NinjaOne on High Camp): one test alert opens one ticket under the right client.
-
Give notice, then close out Autotask
Give notice before the deadline your contract sets. Move new tickets to the new tool, and keep paid Autotask access for reference until the term ends. Before access ends, finish or transfer open tickets, bill unbilled work, and export final records.
Common mistake: letting the notice deadline pass while the new tool is still on trial.
Expect real effort. Another MSP in the March 2026 thread had outside help: "Make sure you get help, it is a lot of work to migrate and set things up."
How this works in SherpaDesk
Contracts and prepaid hours without an annual term
A helpdesk and PSA a small IT team can run alone. No contract. No implementation project. No dedicated admin.
You set up each client's contract with its rate plan and prepaid hours. Your techs log time on tickets as billable or non-billable. Uninvoiced time and expenses collect in Ready to Invoice, organized by contract.
When a Flat Fee + Hourly contract or a prepaid pack nears or passes its included hours, you get an alert. Invoices go to QuickBooks Online, Xero, or FreshBooks; QuickBooks Desktop takes a file export.
Base Camp is $45 per agent per month ($40 billed annually), and High Camp is $55 ($50). Your first agent is free, forever. 14 days free, no card.
Who this isn't for
MSPs standardized on Datto RMM and IT Glue that rely on Autotask's native place in Kaseya's IT Complete platform. For you, Kaseya 365 Ops may cost less than rebuilding those links.
SherpaDesk has no built-in RMM; NinjaOne is the documented integration, on High Camp ($55 per agent, $50 billed annually). It runs as a cloud service only.
Frequently Asked Questions
What is Autotask used for?
Autotask is a PSA that MSPs use to run the business side of IT support: tickets, time, contracts, expenses, and invoices. TechTarget notes that MSPs use PSA software to run their day-to-day operations.
Does Datto own Autotask?
Datto merged with Autotask in December 2017, and Kaseya bought Datto in June 2022 for $6.2 billion. Autotask is now sold by Kaseya under the Datto brand.
Is Autotask like ServiceNow?
Not really. Autotask is a PSA built for IT service providers that bill clients. TechTarget describes ServiceNow as a cloud platform for automating enterprise workflows that specializes in IT service management. An MSP replacing Autotask usually compares PSAs, not enterprise ITSM.
Does Autotask offer API integration?
Yes. Autotask provides a REST API with programmatic access to information and operations in the Autotask web portal. Its docs say it shouldn't be used by people without software development experience, except through an existing third-party integration.
How much does Autotask cost?
Standalone Autotask has no public price; the product page asks you to request pricing. Kaseya 365 Ops, which includes Autotask Ultimate, costs $129 per user per month with a 3-license minimum and a one-year term. For comparison, a team of 3 pays $90 a month on SherpaDesk Base Camp.
Can I export my data out of Autotask?
Yes. Help Desk Migration says you can export Autotask tickets, contacts, companies, and more to CSV files, and the export leaves your data in place. Export before your term ends, while you still have full access.
What is the cheapest Autotask alternative for a small MSP?
Of the published prices here, SherpaDesk Base Camp costs the least for a team of 3: $90 a month, or $80 billed annually, because the first agent is free. DeskDay Standard is next at $177 a month billed annually, for the PSA alone. Without built-in RMM in SherpaDesk, compare High Camp ($110 a month for 3, or $100 billed annually) plus your RMM bill.
Patrick co-founded SherpaDesk and has led it as CEO since 2013. He has worked with IT service providers since 1998, first on network projects for schools and government offices, then on the helpdesk software their technicians use every day.
