PSA Software Built for Small MSPs 

Without the ConnectWise Complexity
Ticketing, billing, time tracking, contracts, and remote support — all in one streamlined PSA platform.
✓ Free 14-day trial     ✓ No credit card     ✓ 1st agent free forever    ✓ Setup in Under 2 Minutes
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Is your current PSA actually working for you?

Most MSPs are trapped between bloated enterprise tools and spreadsheet chaos.

The old way

Enterprise PSA pricing
Annual contracts
Excel + email workflows
Lost billable hours

With SherpaDesk

$45–$55 per tech
Month-to-month flexibility
One unified PSA
Time logged on tickets

How SherpaDesk works for MSPs

Replace disconnected tools with one simple MSP workflow.
O1
Onboard your clients
Set up accounts, recurring contracts, prepaid hours, SLAs, and custom billing rules.
O2
Capture every billable minute
Track time directly on tickets with automated timers and mobile support for field technicians.
O3
Invoice in one click
Approved hours and expenses instantly sync into client invoices and accounting tools.

What changes when you run your MSP on SherpaDesk

01 — BILLING

Every billable minute on the invoice

Stop losing revenue to forgotten time entries. Log time on tickets while your techs work.
Service Desk Image
02 — FEATURES
PSA features without enterprise pricing
Contracts, SLAs, recurring invoices, asset management, and remote support.
03 — MIGRATION
Switch without losing data
Migrate from ConnectWise, Atera, or Autotask with HelpDesk Migration.

Real teams. Real results.

⭐ 4.8 on Capterra⭐ 4.4 on G2

“

Super happy. Simple means it works quickly out of the box and my techs are not annoyed at extra hoops for ticketing.

Randall W.

IT Operations

“

I love how configurable SherpaDesk is. There are dozens of functions available that can be enabled or disabled.

Doug N.

IT Operations

“

SherpaDesk has been fabulous from the start. From testing to implementation, the process couldn’t have been easier.

Eric C.

IT Operations

Integrates with the tools you already use

Plus open API for custom integrations. LDAP supported.

Start free, scale only when you need to

Single Agent
$0
/agent/month

Ticketing

Time Tracking

Billing & Invoicing

Base Camp
$45
/agent/month

Ticketing

Time Tracking

Billing & Invoicing

High Camp
$55
/agent/month

Ticketing

Time Tracking

Billing & Invoicing

Asset Management

Custom Email Domain

Vanity URL

Questions answered

Is SherpaDesk a cloud-based help desk?

Yes. SherpaDesk is fully cloud-based — nothing to install on your server. Log in from any browser, any device, and your team is running. We host it. You use it.

Is this help desk software a good fit for small business?

Yes. SherpaDesk is built for small business IT teams (1–50 people) and MSPs serving 10+ clients. The first agent is free forever. No enterprise pricing, no annual contracts, no implementation consultants.

How long does setup take?

Under 2 minutes to receive your first ticket. Just connect your support email and invite your team. The deeper configuration — SLAs, routing rules, integrations — can happen over the next week as you go.

Do I need a credit card for the free trial?

No. The 14-day free trial requires no credit card. Use SherpaDesk with your real ticket volume, decide if it works, then add payment only if you want to continue.

Can I move data from another tool?

Yes. We’ve partnered with HelpDesk Migration to move tickets, projects, contracts, customers, assets, and knowledge base articles from most other PSAs.

How does this compare to ConnectWise or Atera?

Different product, different price point. SherpaDesk is built for small IT teams and MSPs who want PSA features without enterprise complexity.

What integrations come built in?

Accounting: QuickBooks, Xero, FreshBooks. RMM: NinjaOne. Authentication: Google, Microsoft 365, LDAP, SSO. Plus an open API for anything else.

Ready to run your MSP on real PSA software?

Free 14-day trial · No credit card · First agent free forever