The Help Desk Software Built for Small IT Teams and MSPs
BUILT FOR
Help desk software for small business IT teams
You're the IT person at a 25–500 employee company. Tickets come in from email, Slack, the hallway, and three different group chats. SherpaDesk pulls every request into one queue, routes them by your rules, and gives your team SLAs so nothing slips. No enterprise pricing. No consultant required.
PSA and ticketing for MSPs
You run an MSP serving 10+ clients. Every billable minute matters, and so does keeping each client's data separate. SherpaDesk handles client separation, time tracking, recurring invoicing, and remote support in one tool. Less time on spreadsheets. More billable hours.
How SherpaDesk works
O1
Email-to-ticket
Set up a dropbox like support@yourcompany.com. Every customer email becomes a ticket in your queue automatically, with the full conversation history attached.
O2
Route by your rules
Custom routing sends each ticket to the right queue or technician. Set SLAs by priority. Group related tickets so updates go to everyone affected at once.
O3
Track time and bill
Log billable time against tickets as you work. Generate invoices in one click. Sync to QuickBooks, Xero, or FreshBooks..
What your team gets back
A helpdesk ticketing system that doesn't make your team angry
Every request. Prioritized. Assigned for.
Service desk software without enterprise complexity
Powerful automation, custom forms and SSO - all in a few clicks.
Time tracked, invoice sent, paid faster
Turn every minute of support into measurable revenue.
Real teams. Real results.
“
Super happy. Simple means it works quickly out of the box and my techs are not annoyed at extra hoops for ticketing.
Randall W.
IT Operations
“
I love how configurable SherpaDesk is. There are dozens of functions available that can be enabled or disabled.
Doug N.
IT Operations
“
SherpaDesk has been fabulous from the start. From testing to implementation, the process couldn’t have been easier.
Eric C.
IT Operations
Integrates with the tools you already use
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Start free, scale only when you need to
Ticketing
Time Tracking
Billing & Invoicing
Asset Management
Custom Email Domain
Vanity URL
Questions answered
Is SherpaDesk a cloud-based help desk?
Yes. SherpaDesk is fully cloud-based — nothing to install on your server. Log in from any browser, any device, and your team is running. We host it. You use it.
Is this help desk software a good fit for small business?
Yes. SherpaDesk is built for small business IT teams (1–50 people) and MSPs serving 10+ clients. The first agent is free forever. No enterprise pricing, no annual contracts, no implementation consultants.
How long does setup take?
Under 2 minutes to receive your first ticket. Just connect your support email and invite your team. The deeper configuration — SLAs, routing rules, integrations — can happen over the next week as you go.
Do I need a credit card for the free trial?
No. The 14-day free trial requires no credit card. Use SherpaDesk with your real ticket volume, decide if it works, then add payment only if you want to continue.
Can I move data from another tool?
Yes. We’ve partnered with HelpDesk Migration to move tickets, projects, contracts, customers, assets, and knowledge base articles from most other PSAs.
How does this compare to ConnectWise or Atera?
Different product, different price point. SherpaDesk is built for small IT teams and MSPs who want PSA features without enterprise complexity.
What integrations come built in?
Accounting: QuickBooks, Xero, FreshBooks. RMM: NinjaOne. Authentication: Google, Microsoft 365, LDAP, SSO. Plus an open API for anything else.
