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 Remote Assistance

remote assist 600

 

Hi all,

Did you know that SherpaDesk offers remote assistance?

 

Remote assistance is the primary support tool IT helpdesk techs use to take control of a user's desktop or to show the user their desktop during support.

With SherpaDesk's Remote Desktop feature techs can now live chat with customers (and among themselves), open web conferences, open group sessions, share screens, share files, host Q&As, create slideshows, and initiate remote assistance sessions via email, and inside tickets.

Additionally, helpdesk techs can also record billable time of remote sessions and add to tickets for final billing.

 

Learn more, including step by step instructions on how to set up your SherpaDesk Remote Assistance features.

 

Still Have Some Questions About SherpaDesk's Features? Book A Live Demo 

Sincerely,

Mike Clements

Director of Sales & Customer Success

PS: Still Have Questions About SherpaDesk's Features & Tools?

Signup For A Free Onboarding Demo Or Contact us at Support@SherpaDesk.com

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