Privacy Policy

When you register for a SherpaDesk trial you can be certain that we have implemented comprehensive security practices to ensure that only you and those people you provide authorized access to can see your help desk. We respect your right to privacy and feel it is important for you to know how we handle the information we receive from you via our website at (the “Site”) and through our on-demand support platform, tools and services offered on the Site (the “Service”).

Information you Provide

When you register for the Service, we ask for information such as your name, e-mail address, company name and address. bigWebApps uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on bigWebApps behalf.

bigWebApps practice is not to use such personal information for marketing purposes. bigWebApps may use the collected personal information and other information bigWebApps collects about your use of the Service to operate and make the Service available to you, for billing, identification and authentication, to contact you about your use of the Service, research purposes and to generally improve the content and functionality of the Service and Site.

bigWebApps may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that your personal information be transferred from your current location to the offices and servers of bigWebApps and the authorized third parties referred to here. Although bigWebApps owns the software, code, databases, all rights to the SherpaDesk application, you retain all rights to your data.


When you visit the Site or use the Service, we use session “cookies” – a piece of information stored on your computer – to allow the Site or Service to uniquely identify your browser while you are logged in and to enable bigWebApps to process your online transactions. Session cookies also help us confirm your identity and are required in order to use the Service. SherpaDesk uses persistent cookies that only SherpaDesk can read and use, to identify you as a SherpaDesk customer and make it easier for you to log in to the Service. Users who disable their web browsers’ ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Service.

Information Sharing

Except as described in this policy, bigWebApps will not give, sell, rent, or loan any identifiable personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. bigWebApps may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Children’s Personal Information

The Service and Site are not intended for, nor does bigWebApps knowingly collect any personally identifiable information from children under the age of 13.

Protection of Information

bigWebApps maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Changes to Privacy Policy

bigWebApps may update this policy from time to time. You can review the most current version of this privacy policy at any time at Your continued use of the Site or Service constitutes your agreement to be bound by such changes to the privacy policy. Your only remedy, if you do not accept the terms of this privacy policy, is to discontinue use of the Site and Service.

Business Transactions

bigWebApps may assign or transfer this privacy policy, and your user account and related information and data, to any person or entity that acquires or is merged with SherpaDesk.

Terms of Service

When you access and use the Service, you are subject to the SherpaDesk Terms of Service.

Contact Us

If you have questions regarding this privacy policy or about the security practices of bigWebApps, please contact us by email at

Or visit our contact page.