Product Support Technician
The purpose of the position is to establish a deep understanding of the SherpaDesk solution in order to assist in customer request resolutions. The position will be focused in assisting in resolving issues and creating support resources that allow end users to resolve issues on their own. The position will also be focused on many other facets of the company from web design and implementation, UI, UX, feature development, and product support.
•Enhance customer knowledgebase articles, update help videos, screenshots, and content on the website
•Assist in providing support. Everyone does it and it keeps you on your toes.
•Research unsolved open software issues and provides solutions to customers and\or co-workers.
•Ensure new features are clear and completely documented to help customers help themselves.
•Confer with internal team and users to examine and provide remedies on issues with the help desk features and functionalities
Communications Manager| Atlanta, Georgia
SherpaDesk is looking for an experienced and passionate communicator who can turn trends in business software and customer service into compelling industry and general interest stories. This role will manage SherpaDesk’s corporate and brand communications, and develop and lead public relations campaigns related to corporate announcements, original content and research, and industry partnerships and initiatives.
•Work closely with executives, content marketing and creative to develop thought leadership themes and content that solidify the SherpaDesk brand
•Help create and manage a thought leadership platform, across media, speaking and contributed content, which solidifies SherpaDesk’s role as a customer service leader
•Lead PR for the quarterly SherpaDesk Benchmark report, shaping newsworthy content and growing it into a trusted media resources
•Collaborate with content marketing to turn original content and research into newsworthy PR campaigns and contributions
•Build relationships with relevant media, analysts and event managers
•Write and edit statements, press releases, contributed stories, presentations and other PR materials
•Track technology and customer service trends to inform SherpaDesk’s communications strategy
Front-end Web Developer | Atlanta, Georgia
We are looking to bring on an additional full-time Frontend Web Developer. You’d be responsible for coding pixel-perfect HTML and CSS, and adding to our cool web app. Attention to detail is crucial, as is a love for trying new techniques and working with our in-house design team to bring their vision to life.
Graphic Designer – Product & Web Design | Atlanta, Georgia
We are looking for an Atlanta-based product & web designer who thrives on providing strong layout skills, marketing pieces, typography and front-end development skills are a plus.
You’re a great match if you possess the ability to think through design problems and arrive at elegant solutions and have the ability to dive deep into a new product to learn it inside and out.